call answering service 2
Each of your call answering service clients will need a separate phone line so your operators will be able to answer with the clients business name. We do not want to confuse your callers.
You will need a few motivated sales people on commission to find clients for your call answering service, as well as 2-3 operators if you are working 24-7. Hire operators with experience if possible, even if you must make arrangements like short shifts or only day work. They will be valuable in training new operators.
If at all possible, put untrained help on the night shift so they won't be as busy and can learn quicker. You should find other work for your operators to do when they aren't answering calls. Jobs like prospecting new clients, typing, computer data entry, and others that will make money for you and keep expenses down.
Don't be discouraged if you don't have the funds to get started on a large scale. Many people get started small by just offering services to a few businesses. Check with the Small Business Administration for information as well as loans if needed.
Always be on the lookout for new innovative new services you can offer, such as a bilingual call center or placing ads for clients. Keep your operators busy when they are not answering calls to make money for your business.
Advertising will be important to get business to your call answering service. Some of the ways you will need to advertise is your local business yellow pages, the internet yellow pages, word of mouth, and by passing out flyers and business cards.
I also would recommend placing an ad on Facebook directed at your local area. Advertising on social media sites is a good way to attract clients. Join your local Better Business Bureau (BBB.org) as well as other local business organizations. This is a great way to meet potential clients.
Get a website for your call center business and tell visitors about the services you offer, prices, location, and other information. I do not like the free website builders because they do not deliver the professional website you will need for your call answering service.
They are fine for some personal websites but a business site requires good useage of high ranking keywords, powerful backlinks, and social media sites to attract as many potential clients as possible. Your business website is a direct reflection of your business, give your clients a professional impression. Go to our website design builder page for help in choosing your website builder.
You will need to have plenty of 3 x 5 cards on hand for messages. When a call comes in, have your operators jot the message down on the card and then put it in a specific location with the customers name on it. That way it will be easy to find when the client calls for his messages.
We hope this information has helped you in deciding if you would like to start a telephone call answering service. Good luck.
Back To Call Answering Service
Back To Homepage
We Hope We helped You
Please COME bacK again soon