Call Answering Service
A Call Answering Service is a business that has been growing in demand nationally. Using the telephone, or cell phone, is something you do naturally and you have been a live answering service all your life to your own phone. All you have to do is simply professionalize it to meet your customers needs. You can do this with the proper training explained below.
Research other Call Answering Service businesses in your area to find out what services they offer, and their prices. This will let you know if you can make a profit when you open your business. It usually requires between $2,000 and $10,000 to set up and could earn you $100,000 a year or more.
Also consider Call Answering Service training as well as business training if needed. People who start a business without proper business training is one of the main reasons new businesses fail.
Remember, you are going to be competing with experienced people with proven businesses, do not attempt to get some of their business without sufficient training. Not having the proper training when you open a business could doom you to failure quickly.
Another reason new businesses fail is not having sufficent funds to keep their business running for 6 to 12 months while their business finds its place and is profitable.
To get started you should first check with your local government agencies and get all necessary permits and licenses. If this business will be in your home, check with the zoning department as well. Also set up a LLC (limited liability corporation) and Liability insurance to protect you against lawsuits.
Check with your local New Business Registry for a list of new businesses starting up in your area. Since you are starting a business at home you should be able to cut their prices a little and still be profitable, if you can, do it. Everyone is looking to save money.
Your service would be a lifesaver to a small business owner such as a car detailing service, power washing service, or anyone who doesn't have someone to answer their telephone while they are working. They need their phones answered while they are working, but can't afford to have an operator on staff.
For them to ask potential clients to call during lunch or after work will not look professional and lose business. Using an automatic answering system or voice mail won't do much better.
People want to talk to a live answering service when they call someone these days on the telephone so they can explain their situation and find out when it can be solved. Do not make it hard on them. You could be helping your client, and their customers, while earning a good living for yourself.
Other good prospects for your call answering service are people who are on call 24 hours a day such as doctors and service businesses like towing services, locksmiths, plumbers and electricians, they always need someone to answer their telephone while they are doing their work.
In building a telephone call answering service I recommend starting slow and growing when it is confortable to do so. Unless you have the system in place and the necessary staff , do not take on more business than you can handle. More on page 2.
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